This Privacy Policy describes how Lumeo CRM ("we", "our", or "us"), operated by Brandlumeo, collects, uses, and safeguards information when you use our Customer Relationship Management (CRM) platform, website (lumeo.estgrp.in), and related Meta (Facebook & Instagram) integrations.
1. Information We Collect
When you use Lumeo CRM, we may collect the following categories of information:
Account & Profile Information: Name, work email address, phone number, company name, and authentication credentials.
Meta / Facebook Integration Data: When you connect your Facebook or Instagram account, we receive authorized public profile information, Facebook Page IDs, Page Access Tokens, and lead data generated through your Meta Lead Ads campaigns.
Lead Information: Contact details (names, phone numbers, emails, inquiry questions) submitted by your customers through your marketing campaigns.
Technical & Usage Data: IP address, browser type, device information, and interaction logs within the CRM dashboard to maintain service security and reliability.
2. How We Use Your Information
We use the collected information exclusively to:
Provide, maintain, and operate the Lumeo CRM platform and its multi-tenant workspaces.
Instantly synchronize incoming leads from Facebook and Instagram Lead Ads into your designated company sales pipeline.
Send automated lead alerts, follow-up messages, and team notifications via your configured channels (Email, WhatsApp).
Enable quality feedback reporting back to Meta Conversions API (CAPI) to optimize your marketing performance.
Provide customer support, resolve technical issues, and ensure platform security.
3. Data Sharing & Third-Party Services
We never sell, rent, or trade your personal data or your leads' information to any third party.
We only share data with trusted infrastructure providers essential to delivering our service:
Meta Platforms, Inc.: For Graph API and Webhook data synchronization of authorized advertising campaigns.
Secure Cloud Hosting: Enterprise-grade database and server infrastructure with strict data isolation per company workspace.
Legal Compliance: When required by law or lawful court order.
4. Data Security & Isolation
Lumeo CRM utilizes industry-standard encryption protocols (HTTPS/TLS in transit, encrypted storage at rest). Each company's data is strictly partitioned using multi-tenant architecture, ensuring no unauthorized cross-organization data access can occur.
5. User Data Deletion Instructions
In accordance with Meta Platform policies and international privacy regulations, you have full control over your data and can request complete deletion of your data at any time:
Disconnecting Meta Integration: You can disconnect your Facebook and Instagram integration at any time by navigating to Settings → Meta & Facebook Leads → Disconnect Page within your Lumeo CRM account. This instantly revokes all access tokens and stops webhook lead reception.
Complete Account & Lead Deletion: To request permanent deletion of your account, company profile, and all synchronized lead records, please send an email to cvshamil39@gmail.com with the subject line "Data Deletion Request - Lumeo CRM" along with your company name or registered email.
Processing Timeline: We verify all requests and permanently purge all associated personal data from active databases and backups within 7 business days, providing confirmation upon completion.
6. Contact Us
If you have any questions, concerns, or inquiries regarding this Privacy Policy or our data handling practices, please contact our Data Protection representative: